shipping & returns

  • CAN I RETURN MY ORDER?

    yes — we accept returns of any items within 90 days of your order date. please send your order number along with the ...

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  • HOW MUCH DOES SHIPPING COST?

    domestic orders:standard shipping in the U.S. is $6.95.orders $48 and over qualify for free shipping.   international...

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  • DO YOU SHIP TO MY COUNTRY?

    we ship to: ALBANIA, ARGENTINA, ARUBA, AUSTRALIA*, AUSTRIA, BAHRAIN, BANGLADESH*, BARBADOS, BELARUS, BELGIUM, BOSNIA ...

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  • WHY CAN’T YOU SHIP TO MY COUNTRY?

    we wish we could ship everywhere, but nail polish is considered a hazardous material and shipping methods are very re...

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  • HOW LONG DOES DELIVERY TAKE?

    standard shipping to destinations within the contiguous UNITED STATES can take up to 12 days. international shipping ...

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  • MY ORDER JUST SHIPPED — WHY ISN’T MY TRACKING LINK WORKING?

    sometimes package tracking encounters a little galactic interference. don’t worry, your package is in the process of ...

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  • WHERE DID MY DELIVERY DATE GO?

    due to COVID-19, shipping carriers are experiencing some delays, and you can expect to see your tracking information ...

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  • MY ORDER IS MISSING AN ITEM OR HAS AN INCORRECT ITEM.

    is MERCURY in retrograde again? we’re sorry and don’t worry, we've got you. email us at support@mooncat.com, and we'l...

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  • MY ORDER WAS DAMAGED DURING SHIPPING.

    please take a photo of the damaged item and send it to us at support@mooncat.com. make sure to include your order num...

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