shipping & returns
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CAN I RETURN MY ORDER?
yes — we accept returns of any items within 90 days of your order date. please send your order number along with the ...
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HOW MUCH DOES SHIPPING COST?
domestic orders:standard shipping in the U.S. is $6.95.orders $48 and over qualify for free shipping. international...
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DO YOU SHIP TO MY COUNTRY?
we ship to: ALBANIA, ARGENTINA, ARUBA, AUSTRALIA*, AUSTRIA, BAHRAIN, BANGLADESH*, BARBADOS, BELGIUM, BOSNIA HERZEGOVI...
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WHY CAN’T YOU SHIP TO MY COUNTRY?
we wish we could ship everywhere, but nail polish is considered a hazardous material and shipping methods are very re...
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MY ORDER JUST SHIPPED — WHY ISN’T MY TRACKING LINK WORKING?
sometimes package tracking encounters a little galactic interference. don’t worry, your package is in the process of ...
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WHERE DID MY DELIVERY DATE GO?
due to COVID-19, shipping carriers are experiencing some delays, and you can expect to see your tracking information ...
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MY ORDER IS MISSING AN ITEM OR HAS AN INCORRECT ITEM.
is MERCURY in retrograde again? we’re sorry and don’t worry, we've got you. email us at support@mooncat.com, and we'l...
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MY ORDER WAS DAMAGED DURING SHIPPING.
please take a photo of the damaged item and send it to us at support@mooncat.com. make sure to include your order num...