orders

  • WHEN WILL MY ORDER SHIP?

    our orders typically take about 3-5 business days to process. and may take slightly longer around the holidays or aft...

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  • CAN I ADD OR REMOVE AN ITEM FROM MY ORDER?

    unfortunately, we aren't able to add or remove items from your order once it has been placed. but we’d love to help y...

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  • CAN I CHANGE THE ADDRESS ON MY ORDER?

    depending on where your order is at in the shipping process, we might still be able to send your order to a different...

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  • I PLACED ONE ORDER, WHY ARE THERE MULTIPLE CHARGES ON MY CARD?

    anytime you place an order, we’ll attempt to obtain an authorization from your bank/account for the order total. this...

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  • I NEED TO CANCEL MY ORDER.

    if your order hasn’t shipped yet, feel free to please reach out to support@mooncat.com to request a cancellation. unf...

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  • WHAT METHODS OF PAYMENT DO YOU ACCEPT?

    we accept all major credit cards, paypal, and afterpay (for u.s. customers only.) we're unable to accept visa gift ca...

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  • CAN I BUY A MOONCAT GIFT CARD?

    you know it. you can easily purchase a digital gift card to treat yourself (no judgment) or other mooncats throughout...

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  • I PURCHASED A GIFT CARD BUT HAVEN’T RECEIVED IT YET.

    all gift cards are delivered by email. if you purchased a digital gift card and haven't received an email with it yet...

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