orders
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WHEN WILL MY ORDER SHIP?
our orders typically take about 3-5 business days to process. and may take slightly longer around the holidays or aft...
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CAN I MAKE ANY CHANGES TO THE ORDER I JUST PLACED?
unfortunately, we aren’t able to change your order once it has been placed. this includes: canceling, adding, removin...
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I PLACED ONE ORDER, WHY ARE THERE MULTIPLE CHARGES ON MY CARD?
anytime you place an order, we’ll attempt to obtain an authorization from your bank/account for the order total. this...
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WHAT METHODS OF PAYMENT DO YOU ACCEPT?
we accept all major credit cards, paypal, and afterpay (for u.s. customers only.) we're unable to accept visa gift ca...
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CAN I BUY A MOONCAT GIFT CARD?
you know it. you can easily purchase a digital gift card to treat yourself (no judgment) or other mooncats throughout...
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I PURCHASED A GIFT CARD BUT HAVEN’T RECEIVED IT YET.
all gift cards are delivered by email. if you purchased a digital gift card and haven't received an email with it yet...