orders

  • WHEN WILL MY ORDER SHIP?

    our orders typically take about 3-5 business days to process. and may take slightly longer around the holidays or aft...

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  • CAN I MAKE ANY CHANGES TO THE ORDER I JUST PLACED?

    unfortunately, we aren’t able to change your order once it has been placed. this includes: canceling, adding, removin...

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  • I PLACED ONE ORDER, WHY ARE THERE MULTIPLE CHARGES ON MY CARD?

    anytime you place an order, we’ll attempt to obtain an authorization from your bank/account for the order total. this...

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  • WHAT METHODS OF PAYMENT DO YOU ACCEPT?

    we accept all major credit cards, paypal, and afterpay (for u.s. customers only.) we're unable to accept visa gift ca...

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  • CAN I BUY A MOONCAT GIFT CARD?

    you know it. you can easily purchase a digital gift card to treat yourself (no judgment) or other mooncats throughout...

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  • I PURCHASED A GIFT CARD BUT HAVEN’T RECEIVED IT YET.

    all gift cards are delivered by email. if you purchased a digital gift card and haven't received an email with it yet...

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