FAQ
my account
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HOW DO I CONTACT CUSTOMER SUPPORT?
our Mission Control Team is available MONDAY to FRIDAY, 9 AM - 5 PM eastern standard time. you can reach us via our w...
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HOW DOES YOUR LOYALTY PROGRAM WORK?
get rewarded for all your purchases when you join THE MISFITS CLUB. sign up for free and you’ll earn points towards f...
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HOW DO I CHANGE MY PASSWORD?
you can reset your password by entering your email address here and clicking ‘FORGOT PASSWORD?’ we'll then email you...
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HOW DO I SIGN UP FOR A MOONCAT ACCOUNT?
signing up is easy. visit us here, enter your email address, create a password. you’ll then be sent an activation ema...
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HOW DO I FIND OUT ABOUT A NEW LAUNCH OR RESTOCK?
sign up for emails and texts and follow us on social to be the first to know about new launches and restocks, and, yo...
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I’M HAVING DIFFICULTY ON YOUR WEBSITE.
we’re so sorry to hear that our website is giving you trouble. we’d be happy to help. please reach out to support@moo...
orders
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WHEN WILL MY ORDER SHIP?
our orders typically take about 3-5 business days to process. and may take slightly longer around the holidays or aft...
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CAN I ADD OR REMOVE AN ITEM FROM MY ORDER?
unfortunately, we aren't able to add or remove items from your order once it has been placed. but we’d love to help y...
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CAN I CHANGE THE ADDRESS ON MY ORDER?
depending on where your order is at in the shipping process, we might still be able to send your order to a different...
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I PLACED ONE ORDER, WHY ARE THERE MULTIPLE CHARGES ON MY CARD?
anytime you place an order, we’ll attempt to obtain an authorization from your bank/account for the order total. this...
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I NEED TO CANCEL MY ORDER.
if your order hasn’t shipped yet, feel free to please reach out to support@mooncat.com to request a cancellation. unf...
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WHAT METHODS OF PAYMENT DO YOU ACCEPT?
we accept all major credit cards, paypal, and afterpay (for u.s. customers only.) we're unable to accept visa gift ca...
products
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WERE SOME OF YOUR PREVIOUS LLP POLISHES RENAMED?
yes, some of our polishes were renamed but have the same formula. the old name will always be listed in the individua...
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HOW SHOULD I STORE MY MOONCAT PRODUCTS?
think of mooncat nail lacquers like vampires: they feel most at home in cool, dark, and dry places. store them accord...
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DO YOU HAVE ANY APPLICATION TIPS?
when applying our lacquers, we recommend starting with a base coat to protect your natural nails from staining and to...
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ARE YOUR PRODUCTS VEGAN/CRUELTY-FREE?
we're proud to be 100% cruelty-free and vegan. we never test on animals or use any animal-derived ingredients.
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ARE YOUR PRODUCTS 5-FREE?
we are proud to say that all of our nail lacquer is free from the following ingredients: Dibutyl Phthalate, Toluene,...
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WHAT’S IN YOUR LACQUER?
a complete list of ingredients is available for every product on its individual product page.
shipping & returns
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CAN I RETURN MY ORDER?
yes — we accept returns of any items within 90 days of your order date. please send your order number along with the ...
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HOW MUCH DOES SHIPPING COST?
domestic orders:standard shipping in the U.S. is $6.95.orders $48 and over qualify for free shipping. international...
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DO YOU SHIP TO MY COUNTRY?
we ship to: ALBANIA, ARGENTINA, ARUBA, AUSTRALIA*, AUSTRIA, BAHRAIN, BANGLADESH*, BARBADOS, BELARUS, BELGIUM, BOSNIA ...
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WHY CAN’T YOU SHIP TO MY COUNTRY?
we wish we could ship everywhere, but nail polish is considered a hazardous material and shipping methods are very re...
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HOW LONG DOES DELIVERY TAKE?
standard shipping to destinations within the contiguous UNITED STATES can take up to 12 days. international shipping ...
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MY ORDER JUST SHIPPED — WHY ISN’T MY TRACKING LINK WORKING?
sometimes package tracking encounters a little galactic interference. don’t worry, your package is in the process of ...