HOW DO I CONTACT CUSTOMER SUPPORT?
our Mission Control Team is available MONDAY to FRIDAY, 9 AM - 5 PM eastern standard time. you can reach us by emaili...
THE MISFITS CLUB FAQ
can I claim more than one reward per order?yes, you can add multiple rewards per order. do I need to pay shipping ...
HOW DOES YOUR LOYALTY PROGRAM WORK?
get rewarded for all your purchases when you join THE MISFITS CLUB. sign up for free and you’ll earn points towards f...
HOW DO I SIGN UP FOR A MOONCAT ACCOUNT?
signing up is easy. visit us here, enter your email address, create a password. you’ll then be sent an activation ema...
HOW DO I CHANGE MY PASSWORD?
you can reset your password by entering your email address here and clicking ‘FORGOT PASSWORD?’ we'll then email you...
HOW DO I FIND OUT ABOUT A NEW LAUNCH OR RESTOCK?
sign up for emails and texts and follow us on social to be the first to know about new launches and restocks, and, yo...
WHEN WILL MY ORDER SHIP?
our orders typically take about 3-5 business days to process. and may take slightly longer around the holidays or aft...
CAN I MAKE ANY CHANGES TO THE ORDER I JUST PLACED?
unfortunately, we aren’t able to change your order once it has been placed. this includes: canceling, adding, removin...
I PLACED ONE ORDER, WHY ARE THERE MULTIPLE CHARGES ON MY CARD?
anytime you place an order, we’ll attempt to obtain an authorization from your bank/account for the order total. this...
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
we accept all major credit cards, paypal, and afterpay (for u.s. customers only.) we're unable to accept visa gift ca...
CAN I BUY A MOONCAT GIFT CARD?
you know it. you can easily purchase a digital gift card to treat yourself (no judgment) or other mooncats throughout...
I PURCHASED A GIFT CARD BUT HAVEN’T RECEIVED IT YET.
all gift cards are delivered by email. if you purchased a digital gift card and haven't received an email with it yet...
WERE SOME OF YOUR PREVIOUS LLP POLISHES RENAMED?
yes, some of our polishes were renamed but have the same formula. the old name will always be listed in the individua...
HOW SHOULD I STORE MY MOONCAT PRODUCTS?
think of mooncat nail lacquers like vampires: they feel most at home in cool, dark, and dry places. store them accord...
DO YOU HAVE ANY APPLICATION TIPS?
when applying our lacquers, we recommend starting with a base coat to protect your natural nails from staining and to...
ARE YOUR PRODUCTS VEGAN/CRUELTY-FREE?
we're proud to be 100% cruelty-free and vegan. we never test on animals or use any animal-derived ingredients.
ARE YOUR PRODUCTS 10-FREE?
we are proud to say that all of our nail lacquer is free from the following ingredients: Dibutyl Phthalate, Toluene, ...
WHAT’S IN YOUR LACQUER?
a complete list of ingredients is available for every product on its individual product page.
shipping & returns
CAN I RETURN MY ORDER?
yes — we accept returns of any items within 90 days of your order date. please send your order number along with the ...
HOW MUCH DOES SHIPPING COST?
domestic orders:standard shipping in the U.S. is $6.95.orders $48 and over qualify for free shipping. international...
DO YOU SHIP TO MY COUNTRY?
we ship to: ALBANIA, ARGENTINA, ARUBA, AUSTRALIA*, AUSTRIA, BAHRAIN, BANGLADESH*, BARBADOS, BELGIUM, BOSNIA HERZEGOVI...
WHY CAN’T YOU SHIP TO MY COUNTRY?
we wish we could ship everywhere, but nail polish is considered a hazardous material and shipping methods are very re...
MY ORDER JUST SHIPPED — WHY ISN’T MY TRACKING LINK WORKING?
sometimes package tracking encounters a little galactic interference. don’t worry, your package is in the process of ...
WHERE DID MY DELIVERY DATE GO?
due to COVID-19, shipping carriers are experiencing some delays, and you can expect to see your tracking information ...