FAQ
my account
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HOW DO I CONTACT CUSTOMER SUPPORT?
our Mission Control Team is available MONDAY to FRIDAY, 9 AM - 5 PM eastern standard time. you can reach us by emaili...
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THE MISFITS CLUB FAQ
i already followed you on ig/twitter/fb - why do i have to follow you again? if you’ve already followed us, ...
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HOW DOES YOUR LOYALTY PROGRAM WORK?
get rewarded for all your purchases when you join THE MISFITS CLUB. sign up for free and you’ll earn points towards f...
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HOW DO I SIGN UP FOR A MOONCAT ACCOUNT?
signing up is easy. visit us here, enter your email address, create a password. you’ll then be sent an activation ema...
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HOW DO I CHANGE MY PASSWORD?
you can reset your password by entering your email address here and clicking ‘FORGOT PASSWORD?’ we'll then email you...
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HOW DO I FIND OUT ABOUT A NEW LAUNCH OR RESTOCK?
sign up for emails and texts and follow us on social to be the first to know about new launches and restocks, and, yo...
orders
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WHEN WILL MY ORDER SHIP?
our orders typically take about 3-5 business days to process. and may take slightly longer around the holidays or aft...
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CAN I MAKE ANY CHANGES TO THE ORDER I JUST PLACED?
unfortunately, we aren’t able to change your order once it has been placed. this includes: canceling, adding, removin...
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I PLACED ONE ORDER, WHY ARE THERE MULTIPLE CHARGES ON MY CARD?
anytime you place an order, we’ll attempt to obtain an authorization from your bank/account for the order total. this...
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WHAT METHODS OF PAYMENT DO YOU ACCEPT?
we accept all major credit cards, paypal, and afterpay (for u.s. customers only.) we're unable to accept visa gift ca...
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CAN I BUY A MOONCAT GIFT CARD?
you know it. you can easily purchase a digital gift card to treat yourself (no judgment) or other mooncats throughout...
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I PURCHASED A GIFT CARD BUT HAVEN’T RECEIVED IT YET.
all gift cards are delivered by email. if you purchased a digital gift card and haven't received an email with it yet...
products
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WERE SOME OF YOUR PREVIOUS LLP POLISHES RENAMED?
yes, some of our polishes were renamed but have the same formula. the old name will always be listed in the individua...
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HOW SHOULD I STORE MY MOONCAT PRODUCTS?
think of mooncat nail lacquers like vampires: they feel most at home in cool, dark, and dry places. store them accord...
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DO YOU HAVE ANY APPLICATION TIPS?
when applying our lacquers, we recommend starting with a base coat to protect your natural nails from staining and to...
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ARE YOUR PRODUCTS VEGAN/CRUELTY-FREE?
we're proud to be 100% cruelty-free and vegan. we never test on animals or use any animal-derived ingredients.
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ARE YOUR PRODUCTS 10-FREE?
we are proud to say that all of our nail lacquer is free from the following ingredients: Dibutyl Phthalate, Toluene, ...
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WHAT’S IN YOUR LACQUER?
a complete list of ingredients is available for every product on its individual product page.
shipping & returns
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CAN I RETURN MY ORDER?
yes — we accept returns of any items within 90 days of your order date. please send your order number along with the ...
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HOW MUCH DOES SHIPPING COST?
domestic orders:standard shipping in the U.S. is $6.95.orders $48 and over qualify for free shipping. international...
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DO YOU SHIP TO MY COUNTRY?
we ship to: ALBANIA, ARGENTINA, ARUBA, AUSTRALIA*, AUSTRIA, BAHRAIN, BANGLADESH*, BARBADOS, BELGIUM, BOSNIA HERZEGOVI...
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WHY CAN’T YOU SHIP TO MY COUNTRY?
we wish we could ship everywhere, but nail polish is considered a hazardous material and shipping methods are very re...
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MY ORDER JUST SHIPPED — WHY ISN’T MY TRACKING LINK WORKING?
sometimes package tracking encounters a little galactic interference. don’t worry, your package is in the process of ...
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WHERE DID MY DELIVERY DATE GO?
due to COVID-19, shipping carriers are experiencing some delays, and you can expect to see your tracking information ...