FAQ

my account

  • HOW DO I CONTACT CUSTOMER SUPPORT?

    our Mission Control Team is available MONDAY to FRIDAY, 9 AM - 5 PM eastern standard time. you can reach us by emaili...

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  • THE MISFITS CLUB FAQ

      what's the shelf life of your lacquers? all of our lacquers have a 24-month shelf life. our thermal lacquer, QUEE...

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  • HOW DOES YOUR LOYALTY PROGRAM WORK?

    get rewarded for all your purchases when you join THE MISFITS CLUB. sign up for free and you’ll earn points towards f...

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  • HOW DO I SIGN UP FOR A MOONCAT ACCOUNT?

    signing up is easy. visit us here, enter your email address, create a password. you’ll then be sent an activation ema...

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  • HOW DO I CHANGE MY PASSWORD?

    you can reset your password by entering your email address here and clicking ‘FORGOT PASSWORD?’ we'll then email  you...

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  • HOW DO I FIND OUT ABOUT A NEW LAUNCH OR RESTOCK?

    sign up for emails and texts and follow us on social to be the first to know about new launches and restocks, and, yo...

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orders

  • WHEN WILL MY ORDER SHIP?

    our orders typically take about 3-5 business days to process. and may take slightly longer around the holidays or aft...

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  • CAN I MAKE ANY CHANGES TO THE ORDER I JUST PLACED?

    unfortunately, we aren’t able to change your order once it has been placed. this includes: canceling, adding, removin...

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  • I PLACED ONE ORDER, WHY ARE THERE MULTIPLE CHARGES ON MY CARD?

    anytime you place an order, we’ll attempt to obtain an authorization from your bank/account for the order total. this...

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  • WHAT METHODS OF PAYMENT DO YOU ACCEPT?

    we accept all major credit cards, paypal, and afterpay (for u.s. customers only.) we're unable to accept visa gift ca...

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  • CAN I BUY A MOONCAT GIFT CARD?

    you know it. you can easily purchase a digital gift card to treat yourself (no judgment) or other mooncats throughout...

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  • I PURCHASED A GIFT CARD BUT HAVEN’T RECEIVED IT YET.

    all gift cards are delivered by email. if you purchased a digital gift card and haven't received an email with it yet...

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products

  • WERE SOME OF YOUR PREVIOUS LLP POLISHES RENAMED?

    yes, some of our polishes were renamed but have the same formula. the old name will always be listed in the individua...

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  • HOW SHOULD I STORE MY MOONCAT PRODUCTS?

    think of mooncat nail lacquers like vampires: they feel most at home in cool, dark, and dry places. store them accord...

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  • DO YOU HAVE ANY APPLICATION TIPS?

    when applying our lacquers, we recommend starting with a base coat to protect your natural nails from staining and to...

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  • ARE YOUR PRODUCTS VEGAN/CRUELTY-FREE?

    we're proud to be 100% cruelty-free and vegan. we never test on animals or use any animal-derived ingredients.

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  • ARE YOUR PRODUCTS 10-FREE?

    we are proud to say that all of our nail lacquer is free from the following ingredients: Dibutyl Phthalate, Toluene, ...

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  • WHAT’S IN YOUR LACQUER?

    a complete list of ingredients is available for every product on its individual product page.

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shipping & returns

  • CAN I RETURN MY ORDER?

    yes — we accept returns of any items within 90 days of your order date. please send your order number along with the ...

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  • HOW MUCH DOES SHIPPING COST?

    domestic orders:standard shipping in the U.S. is $6.95.orders $48 and over qualify for free shipping.   international...

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  • DO YOU SHIP TO MY COUNTRY?

    we ship to: ALBANIA, ARGENTINA, ARUBA, AUSTRALIA*, AUSTRIA, BAHRAIN, BANGLADESH*, BARBADOS, BELGIUM, BOSNIA HERZEGOVI...

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  • WHY CAN’T YOU SHIP TO MY COUNTRY?

    we wish we could ship everywhere, but nail polish is considered a hazardous material and shipping methods are very re...

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  • MY ORDER JUST SHIPPED — WHY ISN’T MY TRACKING LINK WORKING?

    sometimes package tracking encounters a little galactic interference. don’t worry, your package is in the process of ...

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  • WHERE DID MY DELIVERY DATE GO?

    due to COVID-19, shipping carriers are experiencing some delays, and you can expect to see your tracking information ...

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