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  • can I claim more than one reward per order?
    yes, you can add multiple rewards per order.
  • do I need to pay shipping on my reward order?
    unless your order total qualifies for free shipping, you’ll be responsible for shipping costs.
  • can I return a lacquer that I redeemed points for?
    unfortunately, we are unable to accept returns on rewards
  • my points say they’re “pending”. what does this mean?
    after you earn points, our system will verify the activity, which can take up to 14 days, depending on the action taken. once verified, the points will be added to your total.
  • do you ever change the rewards available?
    yes, we periodically change up rewards. keep an eye out for emails and social media posts about it.
  • where can I find my point balance?
    your points balance is visible on your rewards account page. don’t have an account yet? set one up and get 300 points : )
  • do points expire?
    no, points do not expire.
  • are points only able to be used on the rewards catalog?
    yes, currently points can only be used to redeem rewards. 
  • how do I earn points?
    you can earn points by making an account, following us on instagram, signing up for our email newsletter, leaving reviews (max 2 per day), and more. you can find all the ways to earn points (and how many you’ll earn) here

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